Statistical quality control refers to the use of statistical methods in the monitoring and maintaining of the quality of services & products. One of the most effective tools available to organizations that apply total quality management (TQM) is found in the applications of statistical quality control (SQC). The more common applications in use today include:

 Some of these applications can be used by non statisticians, and others require in-depth knowledge of statistical theory. The point is that everyone in the organization from top management to employee can use at least some or all of these techniques to improve their effectiveness.

 The commitment and understanding of upper management must be present for any program to succeed; this is especially true with a statistical quality control program. More often than not, when we apply statistical tools such as process capability and process control, we find out more about the process than we may have expected.

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